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Terms & Conditions

Please read the terms and conditions before ordering. They contain important information that you need to know.

All reasonable care is taken to ensure that the content of this site is up to date and accurate. We may amend the terms, conditions, prices and specifications from time to time, in which case any amended version will be published on this website.

The terms and conditions shall be governed by and construed in accordance with English law.


We ask you to first check at your local sorting office. A pack will not be considered lost until the following period has elapsed:

  • 14 days for the UK
  • 21 days for other countries within Europe
  • 28 days for all other countries.

We reserve the right to vary these periods should our service be disrupted by force majeure, such as strike action.


Should the contents of a pack not be as ordered please advise us immediately, quoting the red number written on the outside of the pack:

Tel: +44 (0)1892 783240


You may cancel your order by letting us know within 7 days of receiving the goods. The pack to be returned should reach Camrosa within 14 days of such notice from the UK, and 21 days from elsewhere, unused and in its original packaging, for a full refund of its cost, not including the return postage. We recommend that you get proof of posting.


We shall not be liable for any duties imposed by overseas customs, and shall have no liability in respect of goods rejected by customs, but will try to provide the information they may require.


When you place an order you will be asked to supply the following information: your name, address, delivery address (if different), telephone number, email address and credit or debit card details. This information is needed so that we can process your order and to get in touch with you about your order, when we need to.

So that we can offer you advice on how to use our products, we do need to record certain information, which will be stored on our database. This information will include your name, contact details, a record of what you ordered and a brief summary of any other information you may give about your intended use of the product. We do not give or sell your details to any third parties, unless we believe release is appropriate in order to comply with the U.K. law.

If you opt in for email updates we will from time to time provide you with information on our products, such as newsletters, which we feel may be of interest to our customers. You can opt out of this at any time by logging on to your account and changing the option.

Occasionally we may forward your telephone number to our courier to ensure that they can complete your delivery.


All content on this site is the property of Camrosa Equestrian Ltd and is protected by UK and international copyright laws. All copyrights and other intellectual property rights regarding artwork, graphics, text, trademarks, logos and other content on the site are owned by Camrosa Equestrian Ltd, or are used with permission. The images and text displayed may not be copied, reproduced, republished, downloaded, modified, posted, transmitted or distributed in any way without prior written permission from the Directors of Camrosa Equestrian Ltd.


This website contains links to other sites we think might interest you. However the content and security of these sites is beyond our control so we do not take any responsibility for them nor does their content represent our views.


These are pieces of information stored by your computer so that should you go back to a website it can give you tailored options, based on the information it has stored about your last visit.

Cookies used by Camrosa Equestrian Ltd do not contain any personally identifying information and are used to keep track of the contents of your shopping cart once you have selected an item. We may also use cookies to help us understand how customers are utilizing the site in order to help us improve functionality and to offer the best possible content.

You can alter the settings of your browser to prevent it from accepting cookies and, if you do not want us to use cookies in your browser, you can set your browser to reject cookies, or to alert you when a website tries to put a cookie on your computer. The help section on the toolbar on most browsers will tell you how to disable cookies or to notify you if you receive cookies. However you may not be able to make the best use of some of the services on our website without cookies so this is not recommended.

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